What passive monitoring technique records all user interaction with an application or website to ensure quality and performance?

Real User Monitoring (RuM) is a passive monitoring technique that captures all user interactions with an application or website. This approach focuses on the actual experiences of users as they navigate through the system, providing valuable insights into quality and performance. RuM collects data on various aspects, such as page load times, response times, and errors encountered during interactions.

The primary advantage of RuM is that it reflects real-world user behavior, allowing organizations to identify issues that may not be evident in synthetic testing or other forms of active monitoring. By understanding how users interact with the application in a real-world setting, organizations can make informed decisions to enhance user experience and optimize application performance.

This technique is especially beneficial for performance tuning and ensuring that the application meets user expectations. By continually analyzing data from real users, companies can proactively address potential problems before they impact a larger user base.